Return & Refund Policy
We want you to be completely satisfied with every purchase. Here's everything you need to know about cancellations, returns and refunds.
Easy Cancellation
Cancel before shipping for instant processing
7-Day Returns
Return within 7 days of delivery
Full Refund
Get your money back within 5-7 business days
Cancellation Policy
You can cancel your order if it has not been shipped yet. Orders with status "Pending" or "Confirmed" are eligible for cancellation.
Self-Delivery Orders
Cancellation is processed instantly. Your refund (if applicable) will be initiated immediately.
Shipped via Logistics Partner
Cancellation requests require admin approval. You will be notified once your request is processed.
Return Policy
We offer a 7-day return window from the date of delivery. All return requests require admin approval.
Eligible Reasons for Return
Conditions for Return
- The product must be unused, unopened, and in its original packaging.
- Spice products that have been opened or partially consumed cannot be returned for hygiene reasons.
- The return request must be submitted within 7 days of delivery.
- Proof of damage (photos) may be requested for damaged product claims.
Refund Process
Approval
Once your cancellation or return request is approved, the refund process begins.
Online Payments
Refund credited to your original payment method within 5-7 business days.
Cash on Delivery (COD)
Refunds processed via bank transfer. Our team will contact you for your bank details.
The refund amount will be the full order value including shipping charges, unless otherwise specified.
How to Cancel or Return
Log in to your THAMBRAN account.
Go to "My Orders" from your profile.
Open the order you wish to cancel or return.
Click the "Cancel Order" or "Return Order" button.
Select a reason and add any additional comments.
Submit your request and track status on the order page.
Still have questions?
Our team is happy to help with any concerns about returns or refunds.
Contact Us